Return and Replacement Policy

Introduction

At Superior Mirage, we are committed to providing high-quality products and exceptional customer service. While we do not offer returns or exchanges, we are happy to offer replacements for items that do not meet your expectations. Please read our return and replacement policy carefully to understand how replacements are handled.

  1. Replacement Eligibility
    To be eligible for a replacement, the following conditions must be met:

The item must be in its original, unused, and unwashed condition.
The item must be returned with all original tags, packaging, and accessories.
The replacement request must be made within 14 days of receiving your order.

  1. Non-Replaceable Items
    Certain items are not eligible for replacement, including:

Custom-made or personalized products
Items marked as final sale or non-replaceable

  1. How to Request a Replacement
    To request a replacement, please follow these steps:

Contact Customer Service: Send an email to [your contact email] or call us at [your phone number] with your order number, the item you wish to replace, and the reason for the replacement.
Approval: Our customer service team will review your request and provide instructions for returning the item if it meets our replacement criteria.
Ship the Item: Once you receive approval, securely pack the item in its original packaging and ship it to the address provided by our customer service team. Please include a copy of the original invoice or packing slip.
Replacement Processing: Upon receiving the returned item, we will inspect it to ensure it meets our replacement criteria. Once approved, we will process your replacement and ship the new item to you.

  1. Shipping Costs for Replacements
    Customer Responsibility: The customer is responsible for the shipping costs associated with returning the item for replacement. We recommend using a trackable shipping method to ensure the safe return of the item.
    Replacement Item: Superior Mirage will cover the shipping costs for sending the replacement item to you.
  2. Damaged or Defective Items
    If you receive a damaged or defective item, please contact our customer service team immediately at [your contact email or phone number]. We will work with you to resolve the issue promptly, including providing a replacement item if necessary.
  3. Contact Us
    If you have any questions or concerns about our return and exchange policy, please contact us at:

Email: [email protected]
Phone: +306947358844
Address: Lakonikis 210, 24131, Kalamata, Messinia, Greece

Thank you for shopping with Superior Mirage. We appreciate your business and are here to assist you with any questions or concerns regarding your order.